One story that I always tell my MBA students is about the demise of Oldsmobile. For many years, decades really, Oldsmobile was an aspirational car for the retired and almost-retired crowd. If you wanted a big luxury car with a little more of a sporty appeal than a Cadillac then Olds was the ticket. But then, gradually, tastes for automobiles began to change and General Motors found themselves with a dying brand, a nameplate that was losing sales year after year.
What did GM do with Oldsmobile? Well, they tried to do what marketers call reposition it. And a radical repositioning it was. They wanted the public to think of Oldsmobile not as a big, dowdy ride but an exciting, sporty car for the younger driver. They were trying to totally reinvent its brand image. To do that they brought out new, completely redesigned, models with racy body lines and higher revolution engines.
Accompanying this new engineering was a very expensive advertising campaign with the slogan “This is not your father’s Oldsmobile.” Even though those advertisements have been off the air for years now you may remember that phrase — its exposure was so broad and so often repeated.
Did it work? No. Oldsmobile was discontinued in 2004. Why didn’t it work? Well, GM certainly had and continues to have a myriad of problems so I doubt there is only one answer. But here is an important part of the answer. No one believed that it wasn’t “their father’s Oldsmobile.” The nameplate had such strong perceptual associations with images and thoughts of being old, having the added problem that the word “old” was imbedded in the name of the vehicle, that no amount of reengineering and marketing communications could change it. In marketing, we understand that changing people’s minds about a product, or an idea, or a political candidate, is immensely difficult. And GM failed with Oldsmobile.
I think we are failing in how we communicate the goals and benefits of savings to younger workers. The average 25 year-old does not aspire to “retire.” Much like the “old” in Oldsmobile the word “retirement” brings with it a host of perceptual associations, often born of the stereotypes of “tired” old people. The twenty-something set does not look forward to the day when shuffleboard is their daily recreational activity. Even the word “thrift,” a word that is contained in the title of my book on the subject, conjures images of someone knitting while scanning the paper for coupons. These are not thoughts and images that inspire action. Retirement seminars, retirement planning sessions, on-line retirement calculators all suffer this important deficiency in the way they are presented, or packaged.
Younger people do aspire to “financial independence.” Rather than speaking of retirement, conversations and tools which help people determine how to save so that they will achieve financial independence earlier in life are likely to be better received. While the economics of a “Financial Independence Calculator” or a “Financial Independence Planning Session” may be nearly identical to their retirment counterparts the marketing is much better.
We need to begin speaking in new terms to the Millenial generation, a group that on the whole saves very little. The language of “pensions,” of “retirement,” of “security,” while certainly effective for those who remember the Great Depression are less potent now than the language of “independence” and “self-determination.” The math can remain the same, but the marketing needs to change.
The Pope Visits Mile High
August 29, 2008Rising from the floor of Mile High Stadium, perched on a perfectly symmetric series of ascending circular platforms, stood Barack Obama. This was no blue-collar man, maybe not even a presidential candidate. The Pope was in town, and he knew exactly what the assembled worshipers wanted to hear. He blamed American’s economic woes on Satan himself, Mr. Bush, and promised redemption.
Middle-class wages have stagnated over the last few years. This has little or nothing to do with the current President’s policies. They have stagnated because technology has allowed businesses to move not only unskilled but skilled labor around the world, to find the skilled but meagerly paid to perform work. There is no President, no Congress, that will stem this tide. People who have marketable skills will be paid, people without marketable stills will struggle. Without adopting North-Korean-like strategies, governments can do little to reverse history’s march towards the boundriless movement of ideas and resources.
The problem with the above argument is that it doesn’t make good TV. And good TV is what everything is going to be about until at least early November.
This single biggest thing that government could do to raise the economic prospects off all citizens is to increase the educational opportunities for children born into disadvantaged circumstances. Such programs benefit the less fortunate directly, and the more fortunate by increasing the pace of our economic engine and ultimately returns to capital. The Democrats have rightly criticized Republicans for advocating some policies that favor the wealthy, but in this most critical area the tables are turned. Mr. Obama, following Democratic orthodoxy and at the behest of the teachers’ unions, has proposed nothing creative or different in any substantial way to help students trapped in poor schools. The status quo, where wealthy families send their children to private schools, those of middling means move to the suburbs where the public schools are better, and low and lower-middle income families are left with the educational scraps will not be changed under his policies.
Allowing school choice for parents, as favored by many Republicans, is currently the only policy on the table that has any realisitc chance of dramatically changing the educational playing field for disadvantaged students. And dramatic change is what we desperately need.
Despite Mr. Obama’s rhetorical flourishes about how often Mr. McCain votes with the President, Mr. Obama has shown less willingness than Mr. McCain to break with party orthodoxy when necessary for good policy. Mr. Obama will not be able to tax, and wealth-transfer, his way out of the global movement of labor resources. To protect the earning power, and what little savings we have, of Americans he will need to break with the Democratic Party’s belief that only wealthier families should have a choice as to where they send their children to school.
Here’s hoping that a hugely effective Pope knows how to become an effective President.
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